Still unsure? Email us. A real person reads and replies to every message.
What happens when someone calls after hours?
The AI receptionist answers, lets the caller know you're closed, answers your approved questions, and collects their name, phone number, and reason for calling. For urgent issues, it shares your approved after-hours instructions or emergency line. Every call appears in your dashboard with a full summary.
Will callers know it's an AI?
It's designed to sound natural and front-desk friendly, and it's clear when a staff member needs to step in. You choose the tone during setup.
Does it make outbound calls?
No. It only answers inbound calls. It never places outbound calls or cold-calls anyone.
Which plan includes phone coverage?
Pro and Business are built for phone coverage, with 100 and 300 voice minutes a month. Basic includes 30 minutes but is chat-focused. You can top up 60 voice minutes for $10 anytime.
Can it book appointments directly?
It captures appointment requests, including the preferred date and time, and sends them to your team to confirm. If you need direct calendar booking, email us and we'll tell you what's possible for your setup.