Last updated · May 2026

Privacy Policy

This is the privacy policy for Bizuki LLC (“we,” “us,” “our”), operated in Michigan, USA. It explains what information we collect, why, how we use it, and what your rights are. We’ve written it in plain English. If anything is unclear, email info@bizuki.com and we’ll explain.

1. What this policy covers

This policy covers data handled by bizuki.com (the marketing site) and dashboard.bizuki.com (the product). Data your customers enter into a Bizuki chatbot or voice agent embedded on yoursite is also covered — you (the business operating the bot) are the data controller for that data. We’re the processor.

2. What we collect

From Bizuki account holders

Account info: name, email, business name, hashed password, phone (optional).
Billing: we use Stripe, so they hold your card data, not us. We store your Stripe customer ID and subscription status.
Usage: the bots you create, their configuration, credit consumption, and any support tickets you open.

From end-users (your customers interacting with your bot)

Conversation transcripts with the bot.
Any contact info they choose to share (name, email, phone).
Anonymous IP address and rough geolocation, used only for fraud prevention.
For voice calls: caller phone number, call duration, and transcript.

3. How we use it

To run the product — so your bot can reply with context, you can view leads, and so on.
To bill you correctly via Stripe.
To send transactional emails (verification, password reset, low-credit alerts).
To send marketing emails, but only if you opt in. You can unsubscribe at any time.
To generate your Monthly AI Performance Report, if you subscribe to that add-on.
To prevent abuse of the platform.

4. What we don’t do

We don’t sell your data.
We don’t use your customer conversations to train AI models.
We don’t share your data with advertisers.
We don’t read your conversations except when debugging a support ticket you’ve opened.

5. Third-party services we use

To operate the service, we share data with these vendors. Each is contractually bound not to use your data for anything beyond operating the service:

Stripe — payment processing.
AI providers — to generate chat and voice responses. Data is processed under their API agreements and never used for training.
WhatsApp (Meta) — message delivery if you use the WhatsApp Bot add-on.
Google — calendar integration for the appointment booking add-on (optional).
Payment processor — to handle billing. They hold your card data, not us.
Hosting provider — application and database hosting in the United States.
Email delivery service — to send transactional emails.

6. Where data lives

Your data is stored on servers in the United States. Data is encrypted in transit and at rest. We retain your data for as long as your account is active. You may request deletion at any time by emailing info@bizuki.com.

7. Your rights

You can, at any time:

Export all your data (one click in the dashboard).
Delete your account and all associated data.
Correct any account information.
Opt out of marketing emails.
Request a copy of any data we hold about you — email info@bizuki.com.

EU/UK residents have the same rights under GDPR, including the right to lodge a complaint with your local data protection authority. California residents have the same rights under the CCPA, including the right to opt out of any sale of your data — though, as noted above, we don’t sell data.

8. Cookies

We use an HTTP-only cookie to keep you logged in on dashboard.bizuki.com. We do not use advertising cookies, tracking pixels, or third-party analytics that build profiles on you.

9. Children

Bizuki is not directed at children under 13. We do not knowingly collect data from children. If you believe a child has provided us personal data, contact us and we’ll delete it promptly.

10. Changes to this policy

If we make material changes, we’ll notify you by email or dashboard notice before they take effect. Minor wording fixes happen silently.

11. Contact

Bizuki LLC · Michigan, USA
Email: info@bizuki.com — a real person reads every message.