bizuki
Last updated · May 2026

Terms of Service

These are the terms between you (the customer) and Bizuki LLC (“we,” “us”), operated in Michigan, USA. By creating an account or using the service, you’re agreeing to them. We’ve kept the language as clear as we can.

1. The service

Bizuki LLC provides an AI-powered chatbot, voice receptionist, WhatsApp automation, and customer engagement platform (“Service”) on a subscription basis. The Service includes the customer dashboard, the embeddable chat widget, the AI voice phone line, and related features.

2. Your account

  • You must provide accurate information when signing up.
  • You’re responsible for all activity under your account.
  • You must be 18 or older to use the Service.
  • One human or business per account.
  • You agree not to share your login with people outside your business.

3. Acceptable use

You may not use Bizuki to:

  • Send spam or unsolicited messages.
  • Impersonate a different person or business.
  • Run a bot that harvests data from visitors without their knowledge.
  • Attempt to break, reverse-engineer, or overload the platform.
  • Run any kind of illegal, harmful, or harassing operation.
  • Resell the service without our written agreement.

We can suspend accounts that violate these rules, with or without prior notice depending on severity.

4. Payments & billing

  • Plans are billed from the first payment — no auto-conversion from a free tier.
  • Paid plans are billed monthly or annually in advance via Stripe.
  • Top-ups and Done-For-You purchases are charged once.
  • You can cancel any time. Access continues until the end of your current billing period. No refunds are issued for unused time.
  • Annual plans receive a 20% discount but are non-refundable mid-term.
  • Failed renewal payments will suspend your account after a 14-day grace period.

5. Refunds & cancellation

All payments are non-refundable. You can cancel your subscription at any time and you will retain full access to the Service until the end of your current billing period. No charges are made after cancellation.

6. Your data

You own your account data, bot configurations, and the leads and conversations captured. We’re a processor for that data. See the Privacy Policy for full details. If you cancel, you can export everything before deleting your account. After deletion, data is removed from production systems within 30 days and from backups within 90.

7. Our intellectual property

The Bizuki platform, code, designs, brand, and documentation are ours. You receive a license to use the Service for as long as you have an active account, but no ownership of any part of it.

8. AI-generated content

Bizuki bots are powered by AI language models. AI can occasionally produce inaccurate or unexpected output. You’re responsible for reviewing the system prompt, training data, and behaviour of bots running under your account. We aren’t liable for damages caused by your bot’s output, though we’ll always work with you to fix issues.

9. Uptime & support

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance. We are not liable for losses caused by downtime or service interruptions. Support is via email at contact@bizuki.com, with typical response within one business day, faster on Pro and Business plans.

10. Limitation of liability

To the maximum extent permitted by law, our total liability is capped at the amount you paid us in the 12 months prior to the issue. Bizuki LLC is not liable for indirect, incidental, or consequential damages — such as lost revenue or lost opportunities — arising from your use of the Service.

11. Changes to these terms

We may update these terms occasionally. Material changes will be communicated to all account holders by email or dashboard notice at least 14 days before they take effect. Continued use of the Service after that constitutes acceptance.

12. Termination

You can close your account at any time from the dashboard or by emailing contact@bizuki.com. We can terminate accounts that violate these terms, are inactive for more than 12 months, or where continuing service is impractical. We’ll always try to give you advance notice when we can.

13. Governing law

These terms are governed by the laws of the State of Michigan, USA. Any dispute shall be resolved in courts located in Kent County, Michigan.

14. Contact

Bizuki LLC · Michigan, USA
Email: contact@bizuki.com — a real person reads and replies to every message.